Consultant Technology (100%)

McDonald’s, the world’s largest restaurant chain, is an innovative and people-oriented company backed by a leading multinational brand. As our business continues to grow, we are looking for talented individuals to strengthen our head offices, which support our restaurants across the country. To complement its Technology Team based in Crissier, McDonald’s Switzerland is looking to fill the role of:  

Consultant Technology (100%)

We are looking for a motivated and service-oriented professional to strengthen our IT Operations team. In this key role, you will contribute to the stability, support, and continuous improvement of restaurant technologies across Switzerland. Acting as a bridge between restaurant operations, support partners, and internal IT teams, you will help ensure reliable technology services in a dynamic and fast-paced environment.

Key Responsibilities

• Manage complex incidents and escalations through to resolution, ensuring minimal business impact.
• Perform root cause analysis and implement sustainable corrective actions.
• Support, train, and guide external service providers and support partners.
• Define and maintain knowledge documentation, operational procedures, and certification frameworks for support partners.
• Drive continuous improvements in support processes and self-service capabilities.
• Monitor service performance and identify opportunities for operational excellence.
• Coordinate the resolution of major incidents affecting restaurant operations.
• Provide Level 3 support for restaurant technologies, with a strong focus on POS systems and back-office applications.
• Collaborate closely with restaurant operations, vendors, and internal IT teams.
• Translate technical topics into clear and actionable communication for non-technical stakeholders.

What You Need to Be Successful

• Around 5 years of experience in IT Operations, IT Support, or a similar role.
• Solid general IT knowledge and strong troubleshooting capabilities.
• Strong analytical skills with the ability to understand both strategic and operational perspectives.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a dynamic business environment.
• Strong customer-service mindset and solution-oriented approach.
• High motivation to learn, develop, and expand technical expertise.
• Languages: Fluent English and French or German. Italian is considered an asset.

Technical Skills

Good understanding of:

• Windows environments and end-user devices.
• Networking fundamentals (DNS, DHCP, VLANs).
• Active Directory fundamentals.
• IT Service Management concepts (Incident, Problem and Escalation Management).
• PowerShell and basic system administration tasks.
• Security fundamentals and endpoint protection.

Nice to have:

• Experience in restaurant operations, retail, hospitality, or franchised environments.
• Experience supporting POS platforms or business-critical applications.
• Experience working with external support organizations and service providers.
• Knowledge of ITIL principles and DevOps methodologies.

With Us, You Get the Following Benefits

• Flexible working: flexible hours and the possibility to work remotely based on business needs.
• Mobility benefit: company car, SBB travel pass, or travel allowance depending on the position package.
• Bonus: variable compensation linked to individual and business performance.
• Learning & development: access to local and international training opportunities, including Hamburger University.
• Well-being: contributions to wellness activities and employee support initiatives.
• Restaurant discounts : attractive discounts in our restaurants.
• Corporate Benefits: exclusive offers and discounts through our partner platforms.